STRATACACHE APAC Support Remote Access
Seamless Support, Anytime, Anywhere
STRATACACHE APAC Support Remote Access
Seamless Support, Anytime, Anywhere
Welcome to STRATACACHE APAC’s remote support page! We are committed to providing you with seamless support and assistance for your digital signage solutions. We can easily and securely access your systems remotely to assist with troubleshooting, configuration, and other support needs.
Work with your STRATACACHE Support Engineer to follow the steps below to get started.
How to Use STRATACACHE APAC Remote Support
1. Download the App
To begin, download the remote support app for your devices operating system.
2. Launch the App
Once the remote support app is downloaded, open the executable and follow the on-screen instructions on your device.
3. Allow Access
Once the remote support app has established a connection you will be provided with a 9-digit code on the screen. Provide this code to the STRATACACHE APAC Support team.
4. Support Session Begins
Once connected, our support team can begin assisting you with your issue. You can monitor the session or disconnect it as needed.
For any questions or if you need assistance setting up the app, don’t hesitate to contact our support team at support@stratacache-apac.com.
